Hotel Survey

AGENCY NAME *

OFFICE ID: *

1. How many hotel bookings does your agency make in any given year cumulative of all platforms used to book hotels? Please give your best estimate. *

2. What is the total value of the hotel bookings done in a given year? *

3. What degree of influence do you have on your customer’s final hotel choice? *

a. High (customers follow your recommendations without question)

b. Medium (customers compare your offer with B2C sites and their own options)

c. Low (customer already has preselected the hotel and requests booking)

d. None (customer books hotel on their own)

4. What are the current platforms used by you today to book hotels? *

a. B2C hotel websites (ex: Expedia, Booking.com etc.

b. Booking with an aggregator, like GTA, Bedsonline, Tourico, Destinations of the World, etc. or an affiliate program like Orbitz, Expedia TAAP, Getaroom etc.

c. Through the GDS – (Amadeus Selling Platform, Travelport, Sabre,)

d. Hotel Direct ie. Calling / Emailing the hotel directly or using the hotel chain website

e. Other - please specify ex. Local supplier in a specific country etc

a. % of B2C hotel websites ie Expedia.com, Booking.com (0-100%)

b. % Booking with an aggregator, like GTA, Bedsonline, Tourico, Destinations of the World, etc. or an affiliate program like Orbitz, Expedia TAAP, Getaroom etc. (0-100%)

c. % Through the GDS – (Amadeus Selling Platform, Travelport, Sabre) (0-100%)

d. % Hotel Direct ie. Calling / Emailing the hotel directly or using the hotel chain website (0-100%)

e. % Other - please specify ex. Local supplier in a specific country etc (0-100%)

5. Please use this area to tell us which websites you like to use.

6. You have mentioned you use booking channels outside of the GDS. Why? *

a. I can find better rates and promotions outside the GDS

b. I can make special room requests and services.

c. I get higher commissions when I book outside of the GDS

d. I have commission guarantee or ability to track commission payments when I book outside the GDS

e. I get access to net rates which can be marked up

f. I have end to end customer support from booking channel when I book outside the GDS

g. I can pre-pay and issue vouchers for my customers

7. What is the preferred form of payment model used by you to book hotels? *

a. Pre-paid to the aggregator by traveler CC

b. Pre-paid to the aggregator by agency CC or credit line

c. Traveler pays at hotel

d. Net Payment made by you to the hotel directly (pre or post)

8. How do you receive commissions today for your hotel bookings? *

a. By check from aggregator/ B2C provider

b. By bank transfer from aggregator/ B2C provider

c. By check from hotels directly

d. Book net rates from aggregators

9. Are you aware of Booking.com offers over 1.6M hotel properties? *

Yes

No

10. If Booking.com rates and content were to be available through Amadeus Selling Platform, and you received commission for the bookings as well as segment credits, would you book through this method? *

Yes

No

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Welcome to ATA’s Hotel Survey

Kindly answer 10 questions to help us determine future product offerings for ATA Travel Consortium.

Much thanks and Happy New Year!

Your ATA Team